Operations, Team, and Culture
List must-have responsibilities before titles: product, sales, marketing, support, finance. Assign clear owners, not committees. When hiring, write success outcomes for 30, 60, 90 days to align expectations early.
Operations, Team, and Culture
Pick five metrics that predict revenue and retention. Hold a one-hour weekly review with decisions, not updates. Capture blockers, assign owners, and celebrate tiny wins to compound morale and momentum.
Operations, Team, and Culture
Document critical vendors, dependencies, and backup options. Negotiate service levels and exit clauses. Build relationships before crises so emails get answered when it matters. Share your partner wins to inspire others.